外贸人跟进客户都要注意些什么？

1. 问客户是否从中国采购过?
Have you ever imported products from China before?
客户回复:Yes
条件反射回复:Do you meet any problem with your previous suppliers?
客户回复:No
条件反射回复: May I know why you didn’t import from China before? As you all know, China is a big producer, and the quality of products made in China is satisfied by customers in many countries.
2.谈到寄送样品或运费时:
条件反射回复:May I have your exact address with recipient’s name and phone number? l will check the shipping cost for you after getting them.
3.已发送产品设计或方案:
条件反射回复:How about making a sample according to the design we talked now? lt will cost US$XXX and take X days.
4.客户发来询盘:
回复:Do you have an estimated time to place an order or receive the goods?

5.发送样品或大货:
条件反射回复:Here are some pictures of the sample, commercial invoice, instruction manual and packing list, please take it.
6. 客户问XX价格是否可以做:
条件反射回复:This price cannot afford our quality, how much quantity do you need? Can the XX of the product be replaced with other XX?
7.客户觉得价格高:
条件反射回复:You may have heard that we are higher than our competitors, but our customers give us the highest evaluation in terms of quality and service. They found that these things are more important to them than the upfront price, because in the long run, it means less maintenance risk and higher productivity.
8. 客户签收样品时:
条件反射回复:Notice that you received the XXX product package. May I know when you plan to do the test? If you encounter any problems during the test, please let us know as soon as possible and we will solve it for you, thank you.
9. 催单时，客户回复最近很忙
条件反射回复:Are you busy for other projects? Does that mean our project will be delayed?
客户回复:Yes
条件反射回复:When do you expect to end the project you are currently working on? I will continue to discuss with you at that time.
客户回复:No
条件反射回复:Thank you for your information, I will send you a project details email, and call you tomorrow to discuss